1. Overview
Radiant Health Center (“we,” “us,” or “our”) is committed to protecting the privacy of our patients. This SMS Privacy Policy describes how we collect, use, and protect your mobile phone number and related information in connection with our text messaging program, operated through Grasshopper.
By providing your mobile phone number and opting in to receive text messages from us, you agree to the terms of this policy.
2. Information We Collect
When you opt in to our SMS program, we collect the following information:
Your mobile phone number
Your name (as provided on your Jane App intake form)
Appointment details associated with your care
Your consent preferences and opt-in/opt-out status
This information is collected through your patient intake form completed via the Jane App, which includes explicit consent to receive text messages from our practice.
3. How We Use Your Information
We use your mobile number solely to send the following types of text messages:
Appointment reminders and confirmations
Front door unlock notifications (to let you in upon arrival)
Care instructions and health-related follow-up information
Promotional offers, wellness tips, and practice updates
We do not use your mobile number for any purpose other than those listed above. Message frequency will vary based on your appointment schedule and our communications.
4. How We Collect Consent
Your consent to receive text messages is obtained through your patient intake form on the Jane App. The form clearly discloses:
That you will receive text messages from Radiant Health Center
The types of messages you will receive
That consent is not a condition of receiving chiropractic care
How to opt out at any time
Consent is not a condition of receiving services. Message and data rates may apply.
5. Sharing of Information
We do not sell, rent, trade, or share your mobile phone number or personal information with third parties for their own marketing purposes.
Your information may be shared only in the following limited circumstances:
With our SMS service provider (Grasshopper) solely for the purpose of delivering text messages on our behalf
With our practice management platform (Jane App) to manage appointment records and consent
As required by law or to comply with legal process
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
6. Opt-Out / Unsubscribe
You may opt out of receiving text messages from us at any time by:
Replying STOP to any text message you receive from us
Replying QUIT, CANCEL, UNSUBSCRIBE, or END to unsubscribe
Contacting our office directly by phone or in person
Once you opt out, we will send a single confirmation message and then cease all text communications. You may re-subscribe at any time by texting START or by contacting our office.
7. Help
If you need assistance with our text messaging program, reply HELP to any message or contact us directly. We will respond as promptly as possible.
8. Data Retention
We retain your mobile number and consent records for as long as you are an active patient or as required by applicable law. If you opt out, we will retain your number on our suppression list to ensure we do not contact you again without renewed consent.
9. Security
We take reasonable steps to protect your mobile number and personal information from unauthorized access, use, or disclosure. Our SMS communications are transmitted through Grasshopper, which maintains its own security standards and compliance requirements.
10. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information. To exercise your rights, please contact us using the information below.
11. Changes to This Policy
We may update this SMS Privacy Policy from time to time. Any changes will be posted on our website and/or communicated to active SMS subscribers. Continued use of our text messaging program after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this SMS Privacy Policy or our text messaging practices, please contact us:
Radiant Health Center
Dr. Laura Polak, DC
Please reach out to our office by phone or through your Jane App patient portal for contact details.
Standard message and data rates may apply. Message frequency varies. Reply STOP to cancel, HELP for help.